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Austrian Airlines
By Tom Martens | March 10, 2009
Austrian Airlines is the flagship carrier of Austria, with headquarters in Vienna, which is also the airline’s main hub at Vienna International Airport. Vienna International prides itself on the ability of passengers to change flights quickly and easily. Airport personnel promise that a passenger should never have to spend more than 30 minutes waiting for a connecting flight. There are plenty of lounges and cafes at Vienna International Airport for those passengers who do have to wait to board connecting flights.
Austria’s flagship carrier was founded in 1957. Focusing on Eastern Europe, Central Asia, and the Middle East, Austrian Airlines also routes some passengers on flights run by its subsidiary, Tyrolean. Austrian Airlines is staffed by over 8,500 workers, and is a member of both the Austrian Airlines Group and the Star Alliance, the largest airline alliance on the planet with 24 different brands. Most Austrian Airlines flights operate on jets built by Boeing and Airbus.
Austrian Airlines is a member of the frequent flyer program called Miles & More. This is the largest frequent flyer program in Europe, with over 15 million members, and Miles & More is used by 13 European airlines. The program allows its members to earn and redeem frequent flyer miles on all member airlines as well as the airlines that are members of the Star Alliance.
Austrian Airlines is a leader in airline safety, beginning with armed monitoring of its flights in 1981. At least two undercover sky marshals are on each Austrian Airlines flight. Austrian Airlines staff, especially its pilots and flight attendants, receives frequent safety training with a special focus on in flight safety and technology.
Just as Vienna’s airport offers singular efficiency in transferring passengers in 30 minutes or less, Austrian Airlines also seeks to offer singular customer service. In a complete revamping of its customer service program in 2006, Austrian added dozens of new features, ranging from free snack service in economy to new passenger lounges at airports, along with all-inclusive ground services. The airlines calls the new customer service program a success, proudly pointing to the many industry surveys giving them top rankings in quality and customer service.
In February 2009, the airline appointed Dr. Andreas Bierwirth and Dr. Peter chief co-executives, with equal management rights. Austrian’s board of directors anticipates this new and unique management team will boost the airlines’ bottom line despite declining passenger numbers. In 2008, the airline carried 10.7 million passengers, down from 2007, and further loss of traffic is expected in 2009. Emphasizing its well-known strengths, Austrian Airlines is maintaining its image as the carrier of choice for flights from Europe to the Middle East, adding four flights each week to Jordan’s capital, Amman.
Topics: Travel |
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